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A fully packed collaborative experience with uninterrupted video conference, instant messaging and reliable recoding of your business communication.
Internal and External Communication is crucial for businesses. A smooth transition between communication needs (voice/video, chat, email and
file sharing), enhances the productivity among your employes and making
easier to stay connected.
Sharing your thoughts, asking for help, and report your progress Send gifs, stickers, and emojis in a group chat or one-on-one messages. Manage all of your communication needs (voice/video, chat, email, and file sharing) within a single ecosystem.
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A fully packed collaborative experience with uninterrupted video conference, instant messaging and reliable recoding of your business communication.
Reliable voice communication is key to smooth business operations. We implement robust voice calling systems that ensure your conversations are uninterrupted with zero disturbance.
Cisco Unified Communications Manager (CUCM): We deploy Cisco Unified Communications Manager, a scalable, secure system that manages your voice, video, and messaging services.
Avaya PBX: Avaya PBX systems are a great alternative for small SMEs, providing a reliable voice communication solution with advanced features like call routing, voicemail, and conferencing.
Source your unified communication infrastructure from a list of vendors. We do not restrict our client to a single vendor, giving you flexibility to choose the best solution to your requirements.
Proxmac offers you a choice to choose between various vendors for your business Video Conferencing and Meetings.
Cisco provides on-premise as well as cloud solution in form of Webex meetings for Video Conferencing. Webex meetings comes with feature like High-definition video and audio conference. Share entire screens, specific applications, or documents with participants. Annotation tools to enhance collaboration during presentations. Record meetings with cloud or local storage options and Automated transcription for easy reference and note-taking.
Microsoft Solution, Teams Meetings and Conferencing, offers Built-in polling feature powered by Microsoft Forms for quick feedback. Securely share and access files within the meeting interface. Integrated whiteboard for brainstorming and visual collaboration. Record meetings with automated transcription and captioning.
For small and mid-size companies our recommendation is 3CX video conferencing. Although it does not have advance meeting features like, White-borading, Automated Transcription, Real time file sharing, Still its a very attractive solution for businesses who does not require those advance meeting features.
The feature of Instant messaging and presence is available in all 3 vendors (Webex, Teams and 3CX). Share your thoughts, ask for help, and report your progress. Send gifs, stickers, and emojis in a group chat or one-on-one messages.
Cisco provides the feature of Instant messaging in form of Jabber for on-premise solution and Webex messaging for cloud solution. On the other hand, Teams chat, a cloud-based solution from Microsoft for Instant messaging and presence.
When it comes to Whatsapp integration, 3CX provides native whatsapp integration with its Cloud PBX. 3CX integration simplifies workflows for businesses that rely heavily on WhatsApp for customer interactions. To integrate Whatsapp with 3CX solution, all you need is a Whatsapp Business API.
On the other hand you cannot natively integrate the Whatsapp with Teams and Webex. However, using third-party tools we can integrate Whatsapp with Teams and Webex.
Integrating VoIP (Voice over Internet Protocol) with Microsoft 365 creates a powerful, unified communication platform that enhances productivity and improves team collaboration. This integration allows businesses to combine their VoIP system’s voice and video capabilities with the collaboration tools and productivity features of Microsoft 365, resulting in a efficient work environment.
Integrating VoIP with Microsoft 365 allows your companies employs to manage all their communication needs (voice/video, chat, email, and file sharing) within a single ecosystem. This reduces the need for separate systems, making it easier for employees to stay connected. VoIP calls can be made directly from Outlook, Teams, or SharePoint, providing a seamless transition between communication channels without leaving the Microsoft environment.
Effective communication is the backbone of any business. We implement unified communication solutions that integrate voice, video, messaging, and collaboration tools into a single, cohesive platform. Our team works with industry-leading technologies from Cisco and Microsoft for efficient communication.
Video conferencing and unified messaging solutions that keep your team connected, whether they’re in the office, at home, or on a ride.
Cisco Webex: We set up and configure Cisco Webex to provide your team high-quality and secure video conferencing experience, stay connected to the new trends by using the generative AI feature in the Webex.
Cisco TelePresence Endpoints: Our Cisco certified experts install Cisco TelePresence endpoints in your meeting rooms. Telepresence endpoints allow you to run cloud based collaboration software’s like Webex and MS team.
Cisco Jabber: Install Cisco Jabber for your business, enable unified communication with instant messaging, voice, and video, all integrated into one application.
Microsoft Teams: We implement Microsoft Teams as your central hub for communication and collaboration. Integrated with Microsoft 365, Teams allows your staff to chat, hold video meetings, and share documents.
Microsoft 365 Integration: Integrate Microsoft Teams with Microsoft 365, so you can take full advantage of cloud-based file sharing, co-authoring, and other collaborative features. We handle the deployment and configuration, making it easy for your team to work together from anywhere.
Your contact center is the frontline of your business, where customer interactions take place every day. We implement Cisco’s industry-leading contact center solutions, UCCE (Unified Contact Center Enterprise) and UCCX (Unified Contact Center Express), for non interruptive
For large-scale contact centers handling thousands of customer interactions daily, we implement Cisco UCCE. This enterprise-level solution provides advanced features and scalability to support complex operations.
Comprehensive Contact Management: We configure UCCE to manage customer interactions across multiple channels, including voice, email, chat, and social media, ensuring a unified customer experience.
Intelligent Routing: Our UCCE experts route calls and messages intelligently, directing customers to the right agent or department based on their needs, ensuring faster resolution times.
Scalability & Flexibility: We implement UCCE with scalability in mind, making it sure that contact center can grow alongside your business, handling increasing call volumes and customer interactions.
For mid-sized contact centers, we implement Cisco UCCX, a robust solution with simplicity and ease of use.
Enhanced Customer Service: We deploy UCCX to streamline your customer service operations, enabling efficient call handling and improving agent productivity.
Integration with Cisco Collaboration: You can integrate UCCX with other Cisco collaboration tools, such as Cisco Jabber and Webex, to equip your agents all the resources they need to assist customers effectively.
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The hosted VoIP telephony solution from Cisco is branded as Webex Calling. It offers full support and VoIP feature like Call Greetings, Call queues, Voice mails and specialised features like Call routing and Call Control. Moreover, Webex also supports Webex calling for Microsoft Teams and Office 365 integration.
For PSTN calls Enterprises have three options.
The hosted VoIP telephony solution from Microsoft called Teams Calling. Teams offers VoIP features like Call Greetings, Call queues, Voicemail, and advance features such as Call routing and Call control. Furthermore, Teams integrates with Microsoft 365 applications.
For PSTN calls, enterprises have three options:
3CX provides both hosted as well as on-premise VoIP telephony solution. Businesses has the choice to choose either between hosted PBX from 3CX or to host the 3CX PBX on Azure/AWS cloud, This provides more control on the PBX system such as setting extension numbers of your own choice.
Businesses can also host the 3CX PBX locally.
It offers Voip features like Call control, Call routing, Call queueing, Voice mails etc. and integration with Office 365.
For PSTN calls, Choose SIP Trunk and Calling numbers from the PSTN of your own choice.
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Calling with softphone/app |
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Calling with hardphone |
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IVR |
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Voice-mails |
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MOH, Speed dial, Call groups, etc. |
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Integration with other cloud apps/CRM |
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Voice-mail to e-mail |
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Web conferencing and Instant Messaging |
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Call reporting and analytics |
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SD-WAN support |
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Cisco Webex meetings offers a range of meeting room hardware options from Cisco, including devices like Webex Room Kits, Webex Board, Webex Desk Pro, and Webex Room Panorama, catering to different room sizes and configurations. These devices combine video conferencing, whiteboarding, and content-sharing capabilities in all-in-one systems like the Webex Board or Webex Desk Pro.
Some of the Key features include:
Webex also provides integrated whiteboarding, wireless content sharing, and customizable room controls through APIs. Additionally, Webex integrates seamlessly with its own ecosystem (Meetings, Teams, Calling) and supports third-party platforms like Microsoft Teams and Zoom via SIP. The cost are higher due to proprietary hardware from Cisco.
Microsoft Teams rooms or MTR, offers a flexible range of certified hardware solutions from partners like Logitech, Poly, Yealink, and Crestron for meeting room hardware. These options are designed for spaces ranging from small huddle rooms to large conference rooms,
with modular systems that allow mixing and matching of cameras, microphones, and touch controllers.
Some of the Key features are:
Users can share content with one click and join to start meetings from a mobile device near the room system. Teams Rooms integrate with Microsoft 365 apps such as Outlook, OneDrive, and SharePoint. Generally a cheaper solution due to flexibility to choose hardware.
Create multiple virtual machines to host your services on Cloud.
Update your WAN, connect Business location using SD-WAN.
Proxmac offers complete network and security solutions for your Business.
Technician at Proxmac would install your Servers, Routers and Firewalls.
Perfect connectivity is key to smooth workflows, We make sure that each solution or advice we provides works optimally.
Curious to learn more? We’d love to meet you! Join us for a friendly chat over a cup of coffee, or even a zoom meeting. Simply leave your details in the contact us form, and we’ll be in touch soon. Alternatively, feel free to email us at [email protected].
